Terms & Conditions

Terms & Conditions

Novira Lifestyle & Trends

Effective Date:01.11.2026

1. Introduction

Welcome to Novira Lifestyle & Trends.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable Sri Lankan law.

Please read these terms before making a purchase.

2. Products and Availability

We offer fashion, beauty, lifestyle, gift, and related products.

Product availability, prices, descriptions, and images are displayed on our website.

We aim to provide accurate information. However, actual product appearance may vary slightly due to lighting, screen settings, and other reasonable factors.

Orders are subject to stock availability and successful payment verification.

3. Prices and Delivery Charges

Product prices are displayed in Sri Lankan Rupees (LKR).

Delivery charges depend on the available delivery district and the delivery fee displayed during checkout.

The final payable amount will be shown before order submission.

4. Payment Methods

We currently support:

Bank Transfer

Customers pay the full applicable order amount, including delivery charges, through bank transfer.

A payment receipt must be uploaded for verification.

Cash on Delivery (COD)

COD is available only to registered customers whose COD access has been approved by Novira Lifestyle & Trends.

For eligible COD orders:

1. The customer pays the delivery charge in advance by bank transfer while placing the order.
2. The customer uploads the payment receipt.
3. Our administrator verifies the payment and confirms the order.
4. The remaining product amount is paid in cash upon delivery.

Submitting a payment receipt does not automatically mean the payment has been verified.

5. Order Confirmation

Orders are reviewed according to stock availability, payment requirements, and delivery eligibility.

We reserve the right to contact customers for clarification when order or payment information is incomplete.

If we cannot fulfil an order after receiving payment, we will contact the customer and arrange an appropriate refund or other remedy in accordance with applicable law.

6. Order Cancellation

As a general business policy, customer-requested cancellations are not accepted after an order has been placed.

Customers should carefully review their cart, delivery details, and payment amount before submitting an order.

This policy does not remove any legal rights relating to defective, damaged, incorrect, undelivered, or otherwise non-conforming goods.

7. Delivery

Our expected delivery period is 3–7 working days after order confirmation and successful payment verification.

We currently use the Postal Service for delivery.

Delivery time may vary depending on location, postal operations, holidays, and circumstances outside our reasonable control.

Only delivery locations available at checkout can be selected.

Please refer to our Delivery & Shipping Policy for additional details.

8. Returns and Exchanges

We generally accept requests concerning wrong, damaged, or defective products.

We do not generally accept returns or exchanges for change of mind or size preference.

Customers are requested to report problems within 24 hours of receiving their order and provide an unboxing video where available.

These requirements do not limit remedies available under applicable consumer protection laws.

Please refer to our Returns & Exchanges Policy.

9. Customer Responsibilities

Customers are responsible for providing accurate contact details, delivery information, and valid payment information.

Customers must not upload fraudulent payment receipts or misuse the website.

10. Website Content

Website branding, original images, text, and other protected materials may not be reproduced without appropriate authorization.

11. Policy Updates

We may revise these Terms & Conditions when necessary.

Updated terms will be published on the website and will not override rights or obligations already established under applicable law.

12. Contact Information

Novira Lifestyle & Trends Vavuniya, Sri Lanka

Email: noviralifestyles@gmail.com

WhatsApp: +94 78 780 8581