Delivery & Shipping Policy

Delivery & Shipping Policy

Novira Lifestyle & Trends

Effective Date: 01.11.2026

1. Delivery Service

Novira Lifestyle & Trends uses the Postal Service to deliver customer orders.

Delivery is available only to locations or districts currently enabled during website checkout.

2. Estimated Delivery Time

Our normal expected delivery period is:

3–7 working days

This period generally begins after order confirmation and successful verification of the required payment.

Delivery estimates may be affected by postal delays, public holidays, weather conditions, remote locations, or other circumstances outside our reasonable control.

If there is a significant delay, customers may contact us for assistance.

3. Delivery Charges

Delivery charges are calculated based on the delivery district selected at checkout.

The applicable delivery fee and total order amount are displayed before order placement.

For currently enabled Vavuniya deliveries, the standard configured charge is LKR 450, subject to the current fee shown at checkout.

Other districts are available only when enabled by Novira Lifestyle & Trends.

4. Bank Transfer Orders

For full Bank Transfer orders:

1. The customer selects the products and delivery district.
2. The website displays the full payable amount, including delivery charges.
3. The customer transfers the required amount.
4. The customer uploads the payment receipt.
5. Our administrator verifies the payment.
6. The order is confirmed and prepared for dispatch.

5. Cash on Delivery Orders

COD is available only to registered customers approved for this payment method.

For COD orders:

• The delivery charge must be paid in advance by bank transfer during checkout.
• The payment receipt must be uploaded.
• The administrator must verify the advance payment.
• The remaining product amount is payable in cash when the order is delivered.

Example

Product Amount: LKR 3,000

Delivery Charge: LKR 450

Advance Bank Transfer: LKR 450

Cash Payable on Delivery: LKR 3,000

Total Order Value: LKR 3,450

6. Delivery Address

Customers must provide complete and accurate delivery information, including:

• Recipient name
• Contact number
• Delivery address
• District
• Other information reasonably necessary for delivery

Incorrect or incomplete information may delay delivery.

7. Delayed or Undelivered Orders

If an order is significantly delayed or has not arrived within the expected period, customers should contact our support team.

We will review the order and available postal information and assist with an appropriate resolution.

Any refund or remedy for undelivered goods will be handled in accordance with applicable law and the circumstances of the order.

8. Delivery Problems

If an item arrives damaged or incorrect, customers should notify us as soon as possible, preferably within 24 hours.

Please provide the order details, photographs, and an unboxing video where available.

These requests for evidence do not remove applicable consumer rights.

9. Contact Us

For delivery enquiries:

Novira Lifestyle & Trends

Email: noviralifestyles@gmail.com

WhatsApp: +94 78 780 8581

Location: Vavuniya, Sri Lanka