Privacy Policy
Last Updated: October 22, 2026 • Novira Lifestyle & Trends, Vavuniya
Privacy Policy
Novira Lifestyle & Trends
Effective Date: 01.11.2026
1. Introduction
Welcome to Novira Lifestyle & Trends. We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, register an account, place an order, or contact us.
2. Information We Collect
Depending on how you use our website, we may collect:
- Full name and contact information
- Email address and mobile number
- Delivery address and district
- Account registration and authentication information
- Products purchased and order history
- Bank transfer payment receipts submitted for verification
- Customer service communications
- Technical information necessary for website security and functionality
We do not accept online credit or debit card payments through this website.
3. How We Use Your Information
We use personal information to:
- Process and manage customer orders
- Verify bank transfer payments
- Arrange deliveries
- Manage customer accounts and COD eligibility
- Respond to enquiries and complaints
- Provide customer support
- Maintain website security
- Meet applicable legal and recordkeeping requirements
We do not sell customer personal information to advertisers.
4. Sharing Information
We may share only the information reasonably necessary with service providers involved in operating our business, including website hosting providers, database providers, postal or delivery services, and communication services.
These services may process information under their own applicable privacy terms.
We may also disclose information when required by law.
5. Payment Information
Customers paying through bank transfer may be required to upload proof of payment.
Payment receipts are used for order verification and related recordkeeping.
Customers should avoid including unnecessary sensitive information in payment receipts.
6. Data Security
We use reasonable technical and organizational safeguards to protect customer information from unauthorized access, alteration, disclosure, or loss.
No online system can guarantee absolute security.
7. Cookies and Website Functionality
Our website may use cookies or similar technologies necessary for account authentication, shopping cart functionality, security, and website operation.
If additional non-essential tracking is introduced, this Policy will be updated and consent obtained where required.
8. Data Retention
We retain personal information only for as long as reasonably necessary for order processing, customer support, operational records, dispute resolution, and applicable legal obligations.
9. Your Privacy Rights
Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information.
Some records may need to be retained for legal or legitimate business purposes.
10. Children's Privacy
Our online store is intended for customers who are legally able to make purchases or who have appropriate parental or guardian involvement.
11. Changes to This Policy
We may update this Privacy Policy when our business practices or legal obligations change.
The latest published version will be available on our website.
12. Contact Us
For privacy questions or requests, please contact:
Novira Lifestyle & Trends Vavuniya, Sri Lanka
Email: noviralifestyles@gmail.com
WhatsApp: +94 78 780 8581